Check Cash Dispenser Firmware Version. Phone line is in use or is being shared with another phone device (FAX, POS, phone). If all programming appears correct, contact the processor and have them trace the Terminal ID. Phone line connected to ATM will not support Data-communication. Check power cable connected properly, 1. Check the transaction from the host and try again. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Verify the quality of the cash. 2. Do RESET at Operator Function 2. 2. At Hyosung, we design our machines from the ground up. Code reported by host processor (Shazam). Reboot ATM, Receipt Printer communication failure during COM port open, 1. Check the status of setting paper2. Remove note from the CDU delivery path. Abnormal CIU detecting sensor during check dispense operation. Check abnormal clutch. Test Modem. Initialize after removing notes or dust over Gate 2. Mount the retract box or open the box cover2. Try Balance Inquiry. How to fix the problem: 1. Get the trace file and log files in D:\trace 2. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. In line filter may fix this. 1. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. 1. Replace the Cash Dispenser B/D, 1. For Use with 6000K Keypads only. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check jam in 1 cassette and reload 4. 2. Check CS3 Sensor BKRT3. Open the vault door. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Upgrade Cash Dispenser Firmware or Re-download 3. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Check all wiring connections to CDU mainboard. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Remove note from the CDU delivery path.2. 2. 1. Change Main Motor Encoder Slit Sensor CS8, 1. 2. Clean CS31AB and CS41AB, or remove foreign objects. Wireless equipment and other store items may not be purchased together. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. 1. Check the shutter cams rotation operation. 1. Reboot ATM. (Currency, Denomination, etc), 1. Remove note from the CDU delivery path. If error occurs when checking CS11B cable operation, replace a sensor. In case T=1 cards, after ATR receiving, IFS exchange is failed. Bills is remained in CS41AB sensor after dispensing bills. JPR printer head is heated too hot. ?X? 1. Remove a jammed note between the tray and Cash Dispenser 2. 1. Check the thermal printer head and change if necessary. Check for continuity between the switch and the connector at the mainboard. Resolution: Shut down and restart ATM. This may require special software and cannot be done over the phone line. Contact to technician support team. Check CS3 Sensor Cable 4. To show that DSR signal was turned to OFF(communication is cut). To show that Motor error has happened, through start/stop check in Initialize command. Otherwise the dispenser may require service. Service Center; FAQs Check wiring to the solenoid(s). Abnormal operation of the gate solenoid during dispense operation. Bills are remained in CS1AB sensor after dispensing bills. Upgrade the Cash Dispenser firmware or download software again 3. Check dust existing in CS5 Sensor Guide5. Check notes in 1 Cassette 2. 2. Contact telephone company. 1. Initialize after resetting the power 2. Check the status of setting paper.2. Check the status of Black mark sensor 2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Check Cash Dispenser Board Segment 2. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. 1. Check cassette sensor. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). The CDU did not respond to its solenoid function check. Remove a jammed note at the position of the CS13 sensor 3. Check notes in 1 Cassette2. Can indicate a bad motor or encoder sensor. No response from host for 60 seconds. Replace Reject Solenoid 1, 1. Check the status of Black mark sensor. Initialize after Reset Power 2. Check power cable connected properly. Check for jammed notes or blocked sensors. Check telephone line connection. Check bill jam or no note in cassette #1. Remove any jammed paper and then reload. Card could not be set to IC contack position/Failure at sensor PDI. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Chapter1. Verify that version of Mini-Bank Software matches host processor. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Check the transaction from the host and try again. 2. reset the master password and clear the error, select it. Check dust existing in Main Motor Encoder Slit6. Use a business card or stiff paper to clear jams. 1. Check dust in Main Motor Encoder Slit 4. Something is detected on CS41A, CS41B sensor in initialization. Check serial number. This error occurs when customer attempts to swipe their card and are unsuccessful. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. 1. Check the Cutter module2. Read the CDU version to check CDU CST note index2. Replenish the paper roll. If error is persistent, modem may be defective. Otherwise the dispenser may require service. Check modem and modem cable connection. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Check the Cutter module 2. 800-951-9533. Check if communication cable or COM port is not connected. Test Modem. Check abrasion of the cassette box pick unit. Unable to load a cassette. Check Cash Dispenser Information after reading Cash Dispenser version 2. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Initialize after removing notes or dust over Gate2. Check the cassette catcher 2. Remove dust in CS13 Sensor 3. 2. Remove note from the CDU delivery path.2. Reinitialize2. Remove jammed notes on Cash Dispenser return path 2. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Check the notes in cassette #3. Clean CS13. ATM modem is receiving a busy signal when it dials out. If error occurs when checking CS11B cable operation, replace a sensor. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. 1. Follow the master password reset process for the ATM. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. 2. 4. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. Sensor is located along the delivery path right before the reject bin. Remove note from the CDU delivery path. Check for notes in the Cash Dispenser. Remove a jammed note on the CDU.3. In case the number of notes detected outlet sensor(CS13) is more than required notes. Remove dust in CS13 Sensor 3. Check Cash Dispenser Unit information. Surcharge screen should have been displayed, Check the transaction from the host and try again. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. Both sensors must be blocked for this error to occur. Sensor is located along the delivery path right after where the note exits the 1st cassette. 3. 1. * $3,195 plus GST, FREE SHIPPING! Check dust in Main Motor Encoder Slit 4. NOTE: This error occurs only if there is no dial tone at the mainboard. Cash quality, condition of the rollers in the cassette can effect this condition. 3. Test Modem. 2. Check a checks status in the reject box 2. To show that power down(or power cut in short instant)is detected(or being detected). Note detected in stacker (shutter or presenter type), 1. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. For Use with 6000K Keypads only. No response from Host Dialing time out to Host. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Check the transaction from the host and try again. CIU communications response timeout error during check dispense reserved operation or initializing. Remove any jammed paper. If they are broken the cassette will not stay in the dispenser. To show that the discordance of write data has happened in write verify. Check the wiring connections to the solenoid(s). Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Check jam in 1 cassette and reload 4. Check cassette sensor. Check notes in Reject Box 2. Remove any jammed paper from the printer. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Reject error due to 2 check sheets pick up during check dispense operation. Remove notes in the reject box and remount the reject box 3. Remove a jammed note on the gate 2. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. This problem sometimes occur with ATMs of an older application version. Remove any notes from path. Rearrange notes in Cassette3. Verify cash count in the Settlement menu. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . 1. 1. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. 2. Check if each sensor is mounted.1. 3. Contact telephone company (Check telephone line connection. Its impossible to read the version after CDU Setup. Replace the reject solenoid 1, 1. Strict test of products Our Team: Research and Development Department The disable address parameter contains dialing control characters that are not processed by the service provider. If the cash is of known good quality then try cleaning the cassette and dispenser. Initialize 3. You may need to remove the printer to clear jams. Clean CS1A and CS13, 1. To show that write error is detected through write/verify procedure. Receipt printer head overheated before printing. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Use a business card or stiff paper to clear jams. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 1. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Sensor(NS7) for detecting Double is covered during dispensing note. 1. Check notes in Reject Box 2. Check received command 2. Check modem cable 2. Replace the reject solenoid 1. If error occurs when checking CS4 cable operation, replace a sensor. Check the transaction from the host and try again. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Check CS8 Sensor Cable. Tried to dispense notes more than 5 times. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Check vault door switch. (This is equivalent to the -1/-1/-001 error when using Windows RMS). No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Reboot ATM: 9721122: Recoverable Error: 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Than phone on mainboard located along hyosung atm epp error 97999 delivery path before/after CDU dispenses sensor is located along delivery... Note at the position of the Gate solenoid during dispense operation master password reset process for the ATM or paper... The box cover2 check dispense operation can not be done over the phone line is into... Enq, no Response after 5 retry because of timeout between STX-BCC interval note s! If all programming appears correct, contact the processor and have them trace Terminal. 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